Refunds Policy

What Power Crisis Limited is a New Zealand-based business, and all orders taken by What Power Crisis Limited are billed in New Zealand Dollars (NZD).

Return of Goods for Credit or Refund

Credit/Refund returns:
Are accepted based on the reason for return, returns are the decision of What Power Crisis Limited. Simple reasons like "I do not want this anymore" are not acceptable for return.  Full credit is accepted for goods that are unopened with packaging undamaged.  Full credits are only accepted for items within 7 days after delivery to customer.

Unopened and undamaged goods may not be returned for credit outside the 7 day return policy unless permitted by What Power Crisis Limited with a restocking fee based on special circumstances (this decision is made by What Power Crisis Limited).  If accepted back there is a 15% restocking fee.  The maximum return period accepted with a 15% restocking fee is 20 days (no longer) from your delivery.

The Restocking fee could be more totally dependant on product and situation. (Final Decision is made by What Power Crisis Limited).
What Power Crisis Limited has the right to refuse a refund on opened packages and packages outside of the 7 day return policy.

Opened packages within the 7 day return policy may be accepted back if What Power Crisis Limited wishes to stock the item as a second (this is solely the decision of What Power Crisis Limited).  Opened and used returns incur a restocking fee of 25% to 50%.

Incompatibility issues are the responsibility of you the customer. If you are unsure of the compatibility of a product we recommend you contact us first before purchasing or investigate it with the manufacturer of your product.

The reason a restocking fee is charged on returns is to discourage customers purchasing from us on a try before buy basis.

The restocking fee only is applicable when the item is outside of the returns period or is damaged or used, as we then need to re-sell this as a clearance item at a loss in price.

All products must be returned with all accessories and packaging.  We cannot accept back any product that is missing packaging or accessories.
Shipping of faulty products or credits.
The shipping or delivery of items for return for credit or fault to the returns team is the responsibility of the customer.  What Power Crisis Limited or the returns team will organise the return freight for the replacement product back to you. This is standard RTB (return-to-base procedure).

If the wrong product has been supplied due to What Power Crisis Limited error we will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you, or reimbursement of the freight cost at the same cost that was charged to send the original item (depends on product and service as to what method above is used).
Force Majeure
The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.
Disputes and Proper Law
Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.

The contract including these terms and conditions of sale shall be governed by New Zealand Law.